Frequently Asked Questions
Everything you need to know about your Gibson shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
How can I track my order status?
Once your order is shipped, you can track its progress by clicking the link in your shipping confirmation email or by logging into your account on our website.
Are your products covered by a warranty?
Yes, all Gibson products come with a standard 1-year manufacturer warranty against defects in materials and workmanship.